NIMO computers is a company out of Delaware that makes computers. I first found out about them after seeing the following video from Laptop Retrospective, possibly my favorite tech YouTuber.

To say the least, I was intrigued. Not only was this an AMD laptop, but I could get one bare bones, meaning I could add my own RAM and SSD. And for a price of a little more than $300, I couldn’t resist.

So, I went to order the Nimo 15.6 N153 FHD R5 6600H Laptop For Entertainment (That’s not a sponsored link, by the way. But this one is.) and that’s when the trouble began.

When I ordered the laptop, I used my Google Pay account. After I got my purchase order sent to me by email, I realized that Google Pay still had an old address of mine. Keep in mind, this was on a Friday after 5pm.

With the way my brain is wired, anxiety, ADHD, and other miscellaneous crap, I couldn’t sit by and wait for Monday morning to get a hold of someone to fix this. I tried contacting their customer service in all sorts of ways before the laptop could be shipped, but no response.

Meanwhile, the tracking number showed the laptop was on the move. I tried calling the shipping company, armed with any tracking and identification number they might need, but only the sender can change any aspect of the delivery.

I had to wait until business hours Monday morning. This was one of the most stress-filled weekends of my life since I moved to Kansas.

Monday morning comes, and I call the customer service number. It keeps directing me to a voicemail. I don’t want a voicemail, I need to speak to a person. After multiple attempts to get through, I finally left a voice mail.

Now, look. I worked in customer service most of my professional life. I know first-hand what CSRs have to go through when dealing with some more problematic customers. I was very cordial with their customer service rep. I know it’s not their fault. However, this person sounded like it was their first day on the phones. I mean, everybody has had their first day on the job. I get it.

I give them all my information and my problem, and they say it’s no big deal, they can fix it. They put me on hold, and the call disconnects. Again, nothing I haven’t done accidentally myself.

I tried calling back, but again it goes straight to voicemail. I left another message, but this time no call back. So, instead, I left them an email. After a few hours, I got a response. Finally, the order was cancelled, the laptop was recalled from shipping, and a few days later I was issued a refund.

You might think this would dissuade me from ordering another laptop from them, but as soon as I got my refund, I ordered another one. I made sure the correct address was being used this time. It arrived in about 3 days.

After, I got it out of the box, I pressed the power button and nothing. I thought, maybe since it has no RAM or SSD, it won’t boot. The bottom tray was supposed to be attached with 13 screws. Mine was only attached with four. More on that later.

When I finally got the tray off, I noticed the battery was disconnected. I reconnected the battery, pushed the power button, and it finally booted. There was no indication that the laptop would be shipped with its battery disconnected.

I bought 16GB of Crucial DDR5 RAM at 5600MHz (sponsored link) for the laptop, and I had an NVME SSD lying around from the corpse of the CHUWI Corebook. Slapped those in and it booted just fine.

However, I was not happy about only having 4 screws on the bottom of the laptop. I sent NIMO another email asking for the additional screws, and never heard back from them. I was done with their customer service department at this point. I figured it would just be easier to buy my own screws, which I did. (sponsored link)

So, in that department, If they want to be seen as a better alternative to the more well-known computer brands, they need to work on their customer service.

But how’s the laptop, I can hear you ask. I can only say it’s not bad.

First, the good parts. It comes with a 100w GaN USB-C charger, which is very well-built. As is the laptop itself. You know, aside from only having 4 screws and a disconnected battery, it is a very solid laptop without being too heavy. The laptop itself looks great too with its solid blue chassis. I also love the 1080p IPS screen on the NIMO. It’s bright enough for me, with vivid colors.

It can game, within reason. The AMD Ryzen 5 6600H comes with integrated 660M graphics. Which, according to my limited research, is equal to the power of an NVIDIA GTX 1650. I was able to play The Outer Worlds: Spacer’s Choice Edition with no problem. I could even get Clair Obscur: Expedition 33 running on it, although it was at the bare minimum settings.

The laptop also sounds great if you’re using decent headphones. It sounds amazing along with my Grado SR60xs. (sponsored link)

The major drawback I had with my laptop is the Bluetooth. It works fine with a Bluetooth mouse, but when I try to use Bluetooth headphones, the signal drops a lot. I tried using an external Bluetooth dongle I had lying around, which improved the signal greatly, but still suffers from occasional interference. That could just be my device, but it’s what I have to go on.

I am currently daily driving the NIMO as my media consumption computer.

However, having said all that, I can’t recommend buying a computer from NIMO just yet. Between the minor customer service, manufacturing, and assembly issues, I can’t give it my endorsement. Which is a shame since NIMO is so close to being a great alternative to the bigger names in the industry.

UPDATE 10/6/2025: After all that, having spent over three months with the NIMO laptop, it is my current favorite ‘non-gaming’ laptop.